Certified Mobility Dealers vs. Non

Are you looking to purchase a wheelchair accessible vehicle? Not only is it important to know and understand the vehicle itself, but it’s also important to know and understand who you are purchasing the vehicle from.

 

The two different types of sellers include certified dealers, such as MC Mobility Systems, and non-certified Internet-based companies, who sell their vehicles online and then ship them across the country.

Although Internet buying is convenient for purchasing many things, your wheelchair accessible vehicle should not be one of them. The source your vehicle comes from does matter, and there are significant differences in purchasing a vehicle from a certified dealer like MC Mobility Systems versus an Internet seller.

What are those differences, you ask?
1. Product Training and Certification
2. Buying Experience
3. Additional Benefits and Post-Sale Support

1. Product Training and Certification
MC Mobility Systems is a National Mobility Equipment Dealers Association (NMEDA) member with a Quality Assurance Program (QAP) certification, the highest level of training and certification available. That means MC employees, from the mobility consultants to the certified technicians, are thoroughly trained on all types of mobility equipment. As an MC Mobility customer, you will receive expert attention and MC will ensure your purchase results in a reliable and safe mode of transportation.

QAP certified dealers ensure that modifications and mobility equipment installations meet the industry’s highest standards and comply with its required guidelines as well as national guidelines established by NHTSA (National Highway Traffic and Safety Administration) . MC Mobility’s technicians are certified to perform structural modifications to vehicles and must maintain accurate records of all adaptive work. MC Mobility also undergoes at least one official third- party inspection per year to guarantee the work is being done correctly.

On the other hand, some online sellers are not NMEDA members and they are not QAP certified. Thus, purchasing a handicap van from a non-certified dealer means they do not have the proper training or guaranteed expertise that certified dealers possess.

Non-certified dealers are not required to keep records of a vehicle’s previous adaptions, making it difficult to tell what repairs and conversions were made, or when. Dealers without QAP certification do not have to meet industry standards or guidelines, and their facilities do not undergo inspection. That means that they also don’t follow the guidelines set by NHTSA, potentially making your vehicle unsafe.

2. Buying Experience
Certified dealers and non-certified dealers provide two different buying experiences. When you purchase a van from a certified dealer, like MC Mobility, you can visit the store as many times as needed to see the van. You also have the opportunity to work face-to-face with experienced consultants until you find the right vehicle for your needs.

Non-certified dealers, however, do not have a physical store to visit, which prevents you, the customer, from seeing or driving the van before purchase. The lack of physical showroom also means there is no face-to-face consultation and no one to fully assess your adaptive needs.

3. Additional Features and Post-Sale Support
Purchasing from a certified dealer yields a peace of mind that a non-certified dealer can’t provide.
When you purchase a van from MC Mobility or other certified dealers, you get more than a vehicle. In addition to expert knowledge and advice, a certified dealer offers its customers an extensive list of additional benefits and services.

Certified dealers will provide:

• Wheelchair accessible van rentals with pick-up, delivery and service capabilities
• Face-to-face consulting with trained mobility professionals
• The ability to work with third party/government and funding agencies to assist with the purchase.

• Professional fittings for conversions and driving aids
• Financing options to pay for vehicle
• Warranty Programs

Non-certified dealers do not offer any maintenance or service and cannot provide any further support after your purchase.

In conclusion, purchasing a wheelchair-accessible van is a big decision. It is important to do your research and find out who you are buying from and how they can help you navigate the process. Consider a dealer’s industry certifications, as well as the buying experience and post-sale assistance, that comes with purchasing from a mobility dealer. Be cautious of Internet-based companies who lack certification and other methods of support.

Start your search for a wheelchair accessible van at the right place. To find a NMEDA QAP Dealer near you, use the NMEDA Locate-A-Dealer feature.